Shipping + Returns
All Mega Loved pieces are hand made to order. Please allow 10 business days for production. You will receive a confirmation email with tracking details once your order is ready to ship.
HOLIDAY SHIPPING - NOV / DEC 2019
Items sent within Australia are shipped via Express Post for a flat fee of $10.00. A tracking number will be provided via email once your parcel is sent. If you are located within metro areas in NSW, QLD, VIC you can expect next day delivery. WA, NT, SA as well as rural areas, please allow 1-3 days for delivery.
Mega Loved ships to most countries, excluding the following (sorry!): Belarus, Burma, Congo, Cote d'Ivoire, Crimea, Cuba, Iran, Iraq, Lebanon, Liberia, Lybia, North Korea, Somalia, Sudan/South Sudan, Syria, Yemen, Zimbabwe.
International packages may be subject to additional duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information. Any additional charges are the responsibility of the customer.
RETURNS + EXCHANGES:
If your piece is not quite right, we happily offer an exchange or credit note to the value of the returned item, excluding original shipping costs. Credit notes are valid for a period of 2 years.
Please inform us of your intent to return by emailing customer service at firstname.lastname@example.org. You will be given a Return Authorisation number, which must be included with your returned item along with original order details.
Items returned must be done as per below:
- Items must be returned in their original condition with original packaging in tact
- Items must not have been worn
- Items must be returned within the specified return timeframe
Mega Loved reserves the right to return the item to sender should it not comply with the above.
To ensure the safety of your return, we recommend purchasing tracking and insurance for your parcel as Mega Loved is not liable for any items lost in the post.